Privacy Policy for
Atlanta Spanish Immersion

Last updated February 13th, 2025
Privacy Policy for Atlanta Spanish Immersion
Effective Date: [February 13th, 2025]

At Atlanta Spanish Immersion, we are committed to protecting your privacy and ensuring the responsible use of SMS communications. This policy outlines how we collect, use, and protect your information when sending SMS messages using our virtual phone number through Grasshopper.

Reasons for SMS Communications: We may send SMS messages for the following purposes:

• Account Notifications: Updates about customer purchases or your relationship with our business.
• Customer Care: Responses to inquiries and conversational messaging between you and our team.
• Delivery Notifications: Updates on the status of product or service deliveries.
• Marketing: Promotional offers, discounts, and information about our products and services.

Consent and Opt-in Requirements:

• We obtain your consent before sending SMS messages.
• You may opt-in through online forms, website pop-ups, or other methods.
• You can withdraw your consent at any time by replying STOP to any message.

Opt-out Mechanism:

• You can opt-out from receiving SMS messages by replying STOP at any time.
• We will promptly honor your request and cease sending SMS communications.

Data Collection and Storage: We collect and store phone numbers, email addresses, and other contact details to facilitate SMS communications. This information is securely stored on trusted platforms, including:

• HubSpot (CRM)
• Calendly (Scheduling)
• Zoom (Video Meeting for Classes and Scheduling)
• Partial.ly and Stripe (Payment Processing)
• TutorBird (Online Tutoring Platform for Scheduling and Student Administration)
• Google Sheets (Tracking Student Progress)

Message Content:

• Our messages are clear, accurate, and non-deceptive.
• We do not send spam, adult content, or messages promoting illegal activities.

Message Frequency and Timing:

• We limit SMS frequency to prevent overcommunication (typically 2-4 messages per month unless otherwise agreed).
• Messages are sent during appropriate hours (generally between 8 AM and 9 PM local time).

Privacy and Data Protection:

• We protect your contact information and message content.
• Your personal data is never sold or shared without your consent.

Compliance with Regulations:

• We comply with applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and carrier guidelines.
• We adhere to the CTIA Messaging Principles & Best Practices.

Contact Us: If you have any questions or concerns about our SMS Compliance and Privacy Policy, please contact us at [hola@atlantaspanish.com].

By providing your contact information and opting into SMS communications, you agree to this policy and consent to receive messages as described above.

Atlanta Spanish Immersion (referred to as “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our online and in-person Spanish school, including the use of our phone and SMS communication services provided by Zoom Phone and Grasshopper.

1. Information We Collect We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, phone number, and mailing address.
• Communication Data: SMS messages, call logs, and voice recordings (as applicable) through Zoom Phone and Grasshopper.
• Enrollment and Class Information: Class schedules, attendance records, and payment details.
• Technical Data: IP address, device information, and browsing history on our website.

2. How We Use Your Information We use your personal information to:

• Communicate with you regarding your class schedule, reminders, and updates.
• Provide customer support and respond to inquiries.
• Improve our services, website, and user experience.
• Process payments and manage class enrollments.
• Comply with legal obligations and prevent fraud.

3. SMS and Phone Communications By providing your phone number, you consent to receive SMS messages and phone calls from us regarding your classes, appointments, and other relevant updates. Standard messaging and data rates may apply. You may opt out of SMS communications at any time by replying “STOP” to any message.

4. Sharing Your Information We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors, including Zoom Phone and Grasshopper, for phone and SMS communications.
• Legal Authorities: When required by law or to protect our legal rights.

5. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention We retain your personal information only as long as necessary to fulfill the purposes for which we collected it or as required by law.

7. Your Rights You have the right to access, correct, or delete your personal information. You may also request to restrict processing or object to our use of your information.

8. Updates to This Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Us If you have any questions about this Privacy Policy or your personal information, please contact us at: Atlanta Spanish Immersion Email: [hola@atlantaspanish.com] Phone: [404-775-8855] Website: [www.atlantaspanish.com]